Meet the Chronos Solutions Team
Behind every well-run IT system is a team you can actually talk to. At Chronos Solutions, we have supported businesses across Hampshire since 2012, and the people behind this page are the ones you will work with day to day, from the first conversation about your IT to the engineer who picks up your support call. We are a Hampshire-based managed IT services provider, headquartered in Odiham near Hook, supporting SMEs across Basingstoke, Fleet, Farnham and the wider area, as well as clients UK-wide via remote support.
The person steering Chronos
We believe good IT support is built on relationships, not ticket numbers, so we think it matters that you know who we are.
Paul Hunt
Director
Paul leads Chronos Solutions and sets the direction for how we look after our clients, keeping the focus on practical, reliable IT that helps Hampshire businesses get on with their work.
Paul has over 40 years of experience in IT, and several members of the team similarly have decades of experience in the industry, bringing an exceptional depth of knowledge and expertise across day-to-day support, cloud, networking, security and hardware.
Our engineers & support team
Day to day, your IT is looked after by our team of support engineers and technicians. They are the people who answer the helpdesk, resolve issues remotely, plan and carry out projects, and visit your site when something needs hands on it.
Our team is structured so that you are not waiting on a single person. Support requests are logged, prioritised and worked through so the right skills are applied to each issue, whether that is a quick password reset or a more involved network or cloud problem. Because we provide managed IT services, private cloud and cyber security under one roof, the same team understands how the different parts of your IT fit together, which usually means problems get to the root cause faster.
A few simple commitments
We are proud to be a genuinely local IT partner. When you call, you reach a UK-based team who know your business and your setup, rather than a faceless call centre, and many of our clients are within a short drive of our Odiham office.
- Plain English, always. We explain what is happening and what we recommend without jargon, so you can make informed decisions about your IT.
- Proactive, not just reactive. We would rather prevent a problem than fix it under pressure, so monitoring and maintenance sit at the heart of how we work.
- Honest advice. As an independent provider, our recommendations are based on what is right for you, drawing on our relationships with technology partners including Microsoft, Sophos, Lenovo, Hewlett Packard Enterprise and ConnectWise rather than a single vendor’s agenda.
- Long-term relationships. We measure our success by how long our clients stay with us, not by one-off sales.
Looking after your IT as carefully as our own
Everything we do comes back to the same idea: looking after our clients’ IT as carefully as we would our own. That means being responsive when it counts, being straight with you about costs and options, and taking security and data protection seriously on your behalf. We want to be the team you do not have to think about, because your IT simply works.
Frequently asked questions
Who leads Chronos Solutions?
Chronos Solutions is led by director Paul Hunt. He sets the direction of the business and its approach to client care. You can find more about the company and our history on our About page.
Where is the Chronos Solutions team based?
Our team is based at our office in Odiham, near Hook in Hampshire. We support businesses across Hook, Odiham, Basingstoke, Fleet and Farnham in person, and clients UK-wide via remote support.
Will I have a dedicated contact, or speak to a different person each time?
You reach our UK-based support team who know your business and your IT setup. Requests are logged and prioritised so the right engineer handles each issue, and you are not left waiting on a single individual.
Are your support staff based in the UK?
Yes. Your IT is looked after by our UK-based team, not an offshore call centre. Being local to Hampshire means we understand the businesses and area we serve.
Can I meet the team before signing up?
Of course. We are happy to introduce you to the people who would support your business. Get in touch or book a free IT assessment to arrange a conversation.
Do you work with specific technology vendors?
We are an independent provider and base our recommendations on what is right for you. We work with technology partners including Microsoft, Sophos, Lenovo, Hewlett Packard Enterprise and ConnectWise, these are vendor partnerships, not security accreditations.
Work with a team that knows you
Whether you are reviewing your current IT support or planning for growth, we would be glad to introduce you to the people who would look after your business.