IT Support in Basingstoke
When your systems go down, you don’t want to wait. You want someone who knows your setup, picks up the phone, and, when it matters, can be at your office that day. Chronos Solutions has provided IT support to Hampshire businesses since 2012, and from our base just down the road in Odiham we’re well placed to support firms across Basingstoke.
Why local IT support matters for Basingstoke businesses
Plenty of IT providers will support you remotely from anywhere in the country, and a lot of the time remote is exactly the right tool. But there are moments when remote isn’t enough, a failed switch, a server that won’t boot, a new office fit-out, an end-user device that needs hands on it. In those moments, distance matters.
That’s where being close pays off. Odiham sits roughly ten miles from Basingstoke, a short drive down the B3349 or via the A287, so we can reach most Basingstoke premises quickly when an issue genuinely needs an engineer on site. You’re not waiting on someone travelling from London or another county.
- We understand the local business landscape. Basingstoke is a substantial commercial centre, head offices, logistics and distribution, professional services and a strong base of SMEs. We’ve built our support model around the kinds of businesses that operate here.
- A consistent point of contact. You deal with the same team that knows your environment, your priorities and your quirks, not a different voice and a fresh ticket every time.
- Knowledge of the wider area. We already support businesses across Hook, Odiham, Fleet and Farnham, so coordinating across multiple Hampshire sites is routine for us.
What’s included in our IT support
Our IT support for Basingstoke businesses is built around proactive management rather than waiting for things to break. The core of it covers:
Helpdesk & user support
A UK-based point of contact for the everyday issues: log-ins, email, printing, software, devices and the questions your team needs answered to get on with their work.
Proactive monitoring & maintenance
We keep an eye on your servers, networks and devices, applying patches and updates and resolving issues, often before you’ve noticed them.
On-site engineer visits
When an issue needs hands on hardware, we come to you, practical because we’re based nearby in Odiham, not a county away.
IT planning & advice
Practical guidance on what to upgrade, replace or change, so your technology supports your plans rather than holding them back.
Specialist services, on dedicated pages
For the deeper specialist areas, we keep dedicated pages rather than repeating them here. Most clients combine several into one managed arrangement, with one team accountable for them.
- Fully managed, fixed-rate IT, our complete Managed IT Services offering, with proactive monitoring, helpdesk and SLA-backed response.
- Cyber security, endpoint and email protection, threat detection and response, and Cyber Essentials readiness aligned to UK GDPR Article 32. See Cyber Security & Threat Management.
- Private cloud, a dedicated, UK-hosted platform for businesses that want the control of their own infrastructure without the capital cost. See Private Cloud (PCaaS).
- Hardware on subscription, laptops, desktops and servers as a predictable monthly cost through our Hardware-as-a-Service offering.
- Asset tracking and procurement, full lifecycle visibility through IT Asset Management and independent Hardware Sourcing & Consultancy.
On-site & remote coverage
Good IT support uses the right approach for each situation, and we blend the two so you’re never waiting longer than you need to.
Remote first, for speed
The majority of issues are resolved fastest remotely, there’s no travel time, so we can often start work within minutes of a ticket being raised. Our remote support covers Basingstoke and is available UK-wide, which matters if your team works across multiple locations or from home.
On site, when it counts
Some things simply need a person in the room: hardware failures, network installs, office moves, new-starter setups done in bulk, or a problem that’s faster to diagnose face to face. Because we’re based nearby in Odiham, on-site support for Basingstoke is practical rather than a last resort.
We agree response targets with you up front as part of your service agreement, using a standard four-tier priority model (Critical, High, Medium, Low).
How to get started
Switching IT provider, or taking on professional support for the first time, doesn’t need to be disruptive. We keep it straightforward, no pressure and no jargon.
Book a free IT assessment
We’ll have an initial conversation about your business, your current setup and the problems you’re trying to solve.
We review your environment
We take a look at how your systems, security and support are working today, and where the risks and quick wins are.
You get clear recommendations
We set out what we’d support, how, and what it would cost, in plain English, with no obligation.
We onboard at your pace
If you decide to go ahead, we plan a smooth handover so nothing falls through the gaps.
Serving Basingstoke & nearby
Unit 8, Crumplins Business Court, Dunleys Hill, Odiham, Hook, RG29 1DU
01256 241000
sales@chronos-uk.com
Mon–Fri 09:00–17:30
Serving Basingstoke and the surrounding Hampshire area, Hook, Odiham, Fleet and Farnham, with UK-wide remote support.
Frequently asked questions
Do you have an office in Basingstoke?
Our office is in Odiham, around ten miles from Basingstoke, which keeps us close enough to provide fast on-site support across the town while serving the wider Hampshire area. Most support is delivered remotely, with engineers visiting on site when an issue needs hands-on attention.
How quickly can you get to my Basingstoke office?
Because we’re based nearby in Odiham, we can usually reach Basingstoke premises quickly when an on-site visit is needed. We agree specific response targets with each client as part of the service agreement.
What size of business do you support?
We work with small and medium-sized businesses across Hampshire, typically firms that rely on their IT every day but don’t have a large in-house team to manage it. If that sounds like you, a free IT assessment is the best place to start.
Can you support us remotely as well as on site?
Yes. Most day-to-day issues are resolved remotely for speed, and our remote support is available UK-wide. We come on site for anything that genuinely needs a person in the room, such as hardware faults, installations or office moves.
Do you provide cyber security as well as general IT support?
Yes. Alongside general IT support we offer dedicated cyber security and threat management, including endpoint and email protection and Cyber Essentials readiness. You can read more on our Cyber Security & Threat Management page.
How is your IT support priced?
Most clients are on a fixed-rate managed arrangement, so support is a predictable monthly cost rather than an unpredictable bill. We’ll set out pricing clearly after your free IT assessment, based on your team size and what you need supported.
Can you take over from our current IT provider?
Yes. We handle the transition for you, planning a smooth handover so your team keeps working throughout. We’ll review your current setup first as part of the assessment so we understand exactly what’s involved.
Local IT support, when it counts
Book a free, no-obligation IT assessment. We’ll review where you are today, flag any risks, and show you what better could look like, with clear, fixed-rate options and no pressure.